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Logitech G935 Won't Unmute

Logitech G935 review An outstanding wireless gaming headset Rock
Logitech G935 review An outstanding wireless gaming headset Rock from

Logitech G935 Won't Unmute: Troubleshooting Guide

Are you facing the frustrating issue of your Logitech G935 headset not unmuting? It's a common problem that many users encounter, but don't worry, we're here to help you find a solution. In this troubleshooting guide, we'll explore some possible reasons why your Logitech G935 won't unmute and provide you with step-by-step instructions to fix the issue. So, let's dive in and get your headset back to its full functionality!

Understanding the Problem

The Logitech G935 is a popular wireless gaming headset known for its immersive sound quality and advanced features. However, like any electronic device, it can encounter issues from time to time. One of the most common problems reported by users is the headset not unmuting. This can be frustrating, especially during intense gaming sessions or important online meetings. The reasons behind this issue can vary, including software glitches, incorrect settings, or hardware malfunctions. In the following sections, we'll explore these possibilities and guide you through the troubleshooting process.

Troubleshooting Steps

1. Check the Mute Button

One of the most basic troubleshooting steps is to ensure that the mute button on your Logitech G935 headset is not activated. It may seem obvious, but sometimes the simplest solutions are the most effective. Locate the mute button on your headset, usually found on the left earcup, and make sure it's not engaged.

2. Verify Software Settings

The Logitech G935 relies on software to function properly, so it's essential to check your computer's audio settings. Open the Logitech G HUB software or your computer's sound settings and verify that the headset is selected as the default audio output device. Additionally, check if the microphone is set as the default input device. Adjust the volume levels and ensure that the mute option is disabled.

3. Update Firmware and Drivers

Outdated firmware or drivers can cause compatibility issues and affect the functionality of your Logitech G935 headset. Visit the Logitech website and download the latest firmware and drivers for your specific headset model. Follow the instructions provided to update the firmware and drivers, which may resolve the issue.

4. Restart and Reset

If the above steps didn't solve the problem, try restarting your computer and headset. Sometimes, a simple reset can fix minor software glitches. Disconnect the wireless dongle or USB cable, power off the headset, and restart your computer. Once your computer has restarted, power on the headset and reconnect it to your computer. Check if the mute issue persists.

5. Test on Another Device

To determine whether the problem is with your Logitech G935 headset or your computer, try connecting the headset to another device, such as a smartphone or tablet. If the headset works fine on another device, it indicates a software or compatibility issue with your computer. In this case, you may need to update your operating system or seek further assistance from Logitech support.

6. Contact Logitech Support

If none of the above steps resolve the issue, it's advisable to contact Logitech support for further assistance. They have dedicated support channels and knowledgeable staff who can help you troubleshoot and resolve the problem. Provide them with detailed information about the issue, including any error messages or specific circumstances when the mute problem occurs.


Experiencing a mute issue with your Logitech G935 headset can be frustrating, but with the troubleshooting steps outlined in this guide, you should be able to resolve the problem. Remember to check the mute button, verify software settings, update firmware and drivers, restart and reset, and test on another device. If all else fails, don't hesitate to contact Logitech support for further assistance. We hope this guide has been helpful in getting your Logitech G935 headset back to its full functionality, allowing you to enjoy your gaming or audio experience without any interruptions.

Thank you for reading!

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